A):Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 5-7 working days for delivery. Currently, we can not offer overnight shipping.
A):You can login your account and check the status of your order in the order history.
A):We will email you a tracking number by automail after your package is shipped. You can track your package on line website.
A):After we provided the Tracking Number, the customer should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if you have furnished incorrect information in the order form.
A):It is safe to order on www.abercrombiefitchstore.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Shopping at www.abercrombiefitchstore.com is 100% safe. None of your credit-card details will be revealed. Moreover, our website is now using the third party security technology to help protect you from identity theft, credit card fraud, spam and malicious software.
A):Ordering your favorite items from www.abercrombiefitchstore.com is easy and safe. Once you have found the items you would like to purchase, click on the “add to cart” button to place it in your Shopping cart. Follow the directions to login or create your account, then confirm your shipping address and your order. Please note that your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
A):Yes, we will send your ordered jewelry worldwide by EMS, and it usually takes 5-7 days to deliver after you have approved your order.
A):If you need any assistance on your purchase, you may click contact us, then fill in the form, including your name, email and questions and submit them, it's ok.
A):At present, we accept USD dollars, Pounds and Euros.
A):You can contact us by email –
, and please read our Return and Exchange Policy.
A):Sure! It will be cheaper if you do a bulk shopping.
A):When we both reach the consensus of refund, we will refund you as soon as possible according to the method you used to pay for your items.
A):Currently, we don't accept cash, check and money order.
A):Yes, you can download invoice after you login our website. Or, you can request this from our customer service and we will be happy to email you a copy of the invoice. This invoice can be used by customers who need it for reimbursement by work place.
A):You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.
